Privacy Policy
This policy explains what personal information Alden and Vale collects when you visit or buy from aldenandvale.com, why we collect it, and what rights you have. Last updated: [DATE].
What we collect
- When you browse: your device and browser type, IP address, time zone, the pages you view and how you reached us. This comes from cookies and similar technologies.
- When you order: your name, billing and shipping address, email address, phone number and order details. Card details are entered directly into our payment processor and are never stored on our servers or seen by us.
- When you write to us: your email address and whatever you choose to tell us.
Why we use it
To process and ship your order, to send order and delivery updates, to answer your questions, to detect fraud, and to understand how the store is used so we can improve it. We send marketing email only if you ask us to, and every message has an unsubscribe link.
Who we share it with
- Shopify, which hosts this store and processes orders on our behalf.
- Payment processors, to take payment and check for fraud.
- Our fulfilment and shipping partners, who receive the name and address needed to deliver your parcel.
- Authorities, where we are legally required to, or to protect our rights.
We do not sell your personal information, and we do not share it for cross-context behavioural advertising.
International transfers
Your information may be processed outside the country where you live, including by partners in Asia who fulfil orders. We take reasonable steps to ensure it stays protected.
How long we keep it
We keep order records for as long as needed to run the business and meet tax and accounting obligations. You can ask us to delete your account information at any time.
Your rights
You can ask us to give you a copy of the personal information we hold about you, correct it, delete it, or stop using it for marketing. Write to support@aldenandvale.com and we will respond within 30 days.
California residents have the right to know what personal information is collected, to request deletion or correction, to opt out of any sale or sharing, and not to be discriminated against for exercising these rights.
Residents of the European Economic Area and the United Kingdom may also object to or restrict our processing and request their data in a portable format.
Cookies
We use cookies that are necessary to run the store and the cart, plus analytics cookies that tell us how the site is used. You can block cookies in your browser settings, but parts of the store may stop working.
Children
This store is not intended for anyone under 16 and we do not knowingly collect their information.
Changes
We may update this policy. The date at the top tells you when it last changed.
Contact
[LEGAL NAME]
[BUSINESS ADDRESS]