Refund & Return Policy
30 days to change your mind
You have 30 days from the delivery date to request a return. To be accepted, the wallet must be unused, in the condition you received it, and in its original packaging.
How to start a return
Email support@aldenandvale.com with your order number and a short note about why you are returning the item. We will reply within 2 business days with the return address and instructions.
Please do not send anything back before you hear from us. Returns sent without a prior request cannot be processed.
Who pays for return shipping
- You changed your mind: you pay the return shipping. We recommend a tracked service, as we cannot refund a parcel that never reaches us.
- The item arrived damaged, faulty or is not what you ordered: we cover it. Email us a photo of the problem within 7 days of delivery and we will replace the item or refund you in full, with no need to send anything back.
Refunds
Once your return is received and checked, we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, the money can take a further 5 to 10 business days to appear.
Original shipping charges are refunded only when the return is our fault.
Exchanges
We do not process exchanges directly. Request a refund for the original order and place a new one.
Cancelling an order
Email us within 12 hours of ordering and we will cancel and refund in full, provided the parcel has not shipped.
Items we cannot accept
- Wallets showing use, marks or wear
- Returns requested more than 30 days after delivery
- Items returned without contacting us first
Contact
[LEGAL NAME]
[BUSINESS ADDRESS]